Experience

Additional Roles Held

DIRECTOR, OPERATIONS ADMINISTRATION (JAN 2017 – JULY 2021)

Primary focus – Implement, support and direct operational processes in 174 locations (Corporate and Franchise). Driving day to day brand initiatives that impact restaurant locations. 

 

DIRECTOR OF FRANCHISE BUSINESS (JUN 2014 - JAN 2017)

Responsible for driving and implementing brand initiatives for Franchise Partners which includes new partner on-boarding, training sessions and roll outs.

• Brand Presence

  • Monitor compliance of brand standards through regular communication and market visits to franchisees and presence during new restaurant openings

• Driving Sales

  • Providing and coordinating expertise to maximize growth by working with franchisees on menu adherence, training, market window calendar, 3rd party deliveries, local cafe marketing, visual merchandising, and all other aspects of cafe operations

• Relationship Building

  • Develop strong relationship with franchisees by regular communication, conference calls and market visits

  • Organize training and induction sessions for franchisees at home office

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SENIOR FRANCHISE MANAGER (AUG 2010 – JUNE 2014)

Responsible for building and maintaining operational and departmental processes to support the Franchisee community

• Franchisee on-boarding

• Training

• Department liaison

• Project manager to key Franchise initiatives

 

TRAINING MANAGER (JUN 2002 - AUG 2010)

Responsible for building and maintaining catering operational systems in 120+ restaurants with an excess of $6.3 M in sales. Instrumental in the development and rollout of new Point of Sale system and a key driver in the creation and rollout of the Catering Operations Manual for Corner Bakery Cafe.